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FAQ:  

 

Q:How to place an order on line?

 

Pls go into the item page that you want to purchase, then you will see the words:Start order and follow the struction.

 

Q:What is your term of payment?

 

 

 

Q:Which express company you ship the parcel?


Will be shipped by ( DHL/EMS/UPS) with tracking number, take 3 ~ 20 business days to arrive normally.

 

 


After you receive the item, if you are not satisfied with my item or service, please contact me before you leave any feedback about X-Bike company anywhere, we will try our best to fix it.

 

Q:How to track the package with tracking number on website:

 

Fedexpress Link:http://www.fedex.com/us

 

UPS Link: http://www.ups.com

 

Aramex Link:http://www.aramex.com

 

TNT Link:http://www.tnt.com

 

DHL Link:http://www.dhl.com

 

SG EMS Link: http://www.speedpost.com.sg

 

HK EMS Link: http://www.hongkongpost.hk

 

CN EMS Link: http://www.ems.com.cn

 

Q:What’s your lead time?

 

3-5 days for sample order.

 

10-20 days for decent order.


Q:What is warranty and Return policy?

 

1.1 year and half warranty time for lightweight racing carbon rims,wheel and spoke wheel.

 

2. 1 year for regular carbon rims and wheels.

contact me online or email for warranty issue.
If items are in original condition, 14 days return and refund are accepted. Buyer pays return shipping.

 This warranty does not cover:
* Normal wear and tear, any damage caused by accident, misuse, neglect, abuse, or stunt riding (veld bashing, riding down stairs, or similar activities).
* Improper assembly or improper maintenance is not covered by warranty.

 

Q: Which finish for carbon wheel?

 

A: UD, 3K matte, gloosy for regular carbon rims and wheels.

 

UD matte black and 3K matte braking surface, 3K matte for lightweight racing carbon rims and wheel.

 

3K matte for carbon spokes.

 

Q:Which spare parts as gift for carbon wheels?

 

we will send the quick release and brake pad be free.

if you have any other question ,please let me know .

 

Q:How to do when you do not get the package from us?

A: Please contact us if you have any problem within 30 days of purchase and I will make every reasonable attempt to assure your complete satisfaction. If an item does not meet your expectations, we will

promptly replace or refund your money/item upon return in the original condition.

 

B:we donn't assume any TARIFF for the customs of your country.we usually marked low price for the pacakge value.

Q: What’s your MOQ?

 

1 pc rim or wheel.

 

Q:How does your factory do regarding quality control?

 

Quality is priority! To provide our customer good quality products is our basic mission. Enrich team always keep the quality control from the beginning to the end.

1)      All raw material used are inspected before producing.

2)      All items have passed a lot of professional riders test and internal testing review for EN, SGS.

3)      Skillful workers care every details in the producing and packing processes.

4)      Quality Control team specially responsible for quality, check in each step, In-house inspection report available for checking.

Video Introduction

X-Bike Equipment Co., Ltd.

X-Bike is a professional carbon bicycle part manufacturer which was established on 8th Aug, 1997, with a total area of 3,000 square meters. Our company is located in Jimei District, Xiamen City, Fujian Province, China.
XBIKE provides the followi...
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